Frequently Asked Questions

Driver Documents and Requirements

When picking up the car you will need: Reservation number, DNI-Passport, valid driving license (it is not accepted in digital format) and Bank card.

The minimum age to rent is 22 years, and you must have a driver’s license with at least two years of experience. Drivers between 22-24 years old (both inclusive) must pay a supplement of €8.00/day and will only be eligible for group 1 vehicles.

The maximum age is 79 years.

Modifications and cancellations

You can make any modification or cancellation of the reservation without any extra cost, as long as you notify us the day before and time of your reservation arrives. If you cancel your reservation after that time, we will only charge you one rental day.

If the flight is delayed we do not charge any supplement, unless it is a delivery outside office hours, which has an additional cost of €20.

Once the vehicle has been collected, an extension of the reservation can be made as long as there is availability for the next few days. In case of delivering the car later than stipulated in the contract, €12 will be charged for every 60 minutes of delay.

Vehicles and extras

We offer different types of manual or automatic vehicles with a capacity of between 4 and 9 seats. As for the vehicle, there are no extras since it is covered with all possible coverage: Comprehensive insurance without excess, full-full fuel, unlimited kilometers, up to 3 free drivers and towing service.

On the other hand, there are extra seats and strollers for babies and bike racks.

Payment methods

You have the option to pay totally or partially for the online reservation at the time you make it. If you only partially pay for the reservation, you can pay the rest at the office in cash or with a card.

Terms and Conditions

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